Review Cisco VPN Basics: Between

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Tuesday, December 18, 2012

What's the Difference Between a Negotiation, Arbitration, and Mediation?

Negotiation. Involves two or more parties who are engaged in direct discussions with each other in a concerted effort of reaching an agreement. Both parties use persuasion and influence to get the other party to see things their way.

Example:

 A buyer and a salesman are negotiating a price for a car.

What's the Difference Between a Negotiation, Arbitration, and Mediation?

 A wife is negotiating with her husband over use of finances.

 A president is negotiating with another country's leader to remove missile silos that threaten the security of the nation.

Arbitration. This is a form of resolving conflict that is handled outside of court where both parties come before a neutral third-party. The neutral third-party is usually a lawyer and the arbitrator listens to both sides and then passes judgment on a winner and a loser in much the same way as a judge does.

Example:

 Two employees are having issues with each other. They take these issues to the boss. The boss hears both sides and then decides to fire one of the employees.

 Two siblings are having a fight and the mother gets involved. The mother hears what they have to say, and of course both siblings are pointing fingers at the other side. The mother decides to ground them both.

Mediation. Similar to negotiation, but mediation involves the use of a neutral third-party who assists the negotiating parties in reaching an agreement. Mediation is used typically when direct negotiations have failed because the mediator can separate the people from the problem much easier than the stakeholders can.

Example

 A buyer purchases a used car from a seller. The car breaks down soon after. The buyer demands his money back. The seller accuses the buyer of damaging the car himself. Instead of dealing with the matter in court, which can be both costly and time-consuming for both parties, they instead agree to hire a mediator and work out their situation out of court.

 A couple decide to get a divorce, but argue over who gets what. Instead of waging legal war against each other, they decide to work out their agreement with a divorce mediator. The mediator uncovers what the needs and interests are for both the husband and wife as well as separating the emotions from the problems at hand.

 Two nations, on the verge of war after failed negotiations, agree to peace-talks. Neither side trusts the other side, so they ask for the help of a neutral representative to act as mediator for their talks. Through the mediator, both stake-holding countries are able to work out an agreement and avoid war.

What's the Difference Between a Negotiation, Arbitration, and Mediation?
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Monday, November 12, 2012

Cultural Differences Between East and West in the Cross-Cultural Business Negotiations

Culture mainly includes four aspects which greatly influence the cross-cultural business negotiation, they are: language and non-language behaviors, customs, way of thinking and values.

First of all is the difference in language and non-language behaviors. Chinese people are particular about etiquette since the ancient times. Take Chinese and Americans for example, when hearing about others' praise, Chinese people usually use self-depreciatory expression to show their modest. Chinese people are sure to use appellations in conversations. Americans stress equality. The younger generation can call the elder or boss directly by his or her name. To others' praise, Americans will be grateful and accept it. There is also a big difference in non-language behaviors. For example, the behavior of gazing at someone, Chinese people use it to show curiosity or surprise while Americans think it is impolite.

Second is the difference in the customs. Customs mainly include some social activities. Chinese people care much of their face in daily life and work, they care much about their images in other people' eyes and are afraid of being laughed at, discussed and misunderstood. Americans are much more practical, they don't care much about what others think about them, they don't ask about others' age, earnings, marriage which they think is invading others' privacy when they are associating with others. Americans like to express their idea directly while Chinese people choose a more tactful way and so on.

Cultural Differences Between East and West in the Cross-Cultural Business Negotiations

The third difference is in the way of thinking. The difference was embodied in the opposite of the overall thinking and individual thinking. Chinese culture lays particular emphasis on overall thinking which is to observe and think about things on the earth in an overall view, to analyze problems from the whole part, to attach importance on the overall function, complicated relationship and operating process of things, not the internal structure of things. Americans lay particular emphasis on individual thinking which split a complex thing into simple essential factors, then study one by one.

Forth, they work differently in values. The differences in values between east and west lie in the opposite of collectivism and individualism. The core of Chinese people' value is collectivism which thinks that harmonious relationship between people is the foundation of the society. So, Chinese people constantly hold the view of peacefulness is prized and pay special attention to some specially designated group's interests or value. The core of western culture values is individualism, which is the philosophy of individual is most important. The main content of individualism is to believe in the value of individuals, pay much importance to self-freedom and emphasize individual self-control and self-development.

Cultural Differences Between East and West in the Cross-Cultural Business Negotiations
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Wednesday, August 22, 2012

Overcoming Communication Barriers Between People

When you send a message, you intend to communicate meaning, but the message itself doesn't contain meaning. The meaning exists in your mind and in the mind of your receiver. To understand one another, you and your receiver must share similar meanings for words, gestures, tone of voice, and other symbols.

1. Differences in perception

The world constantly bombards us with information: sights, sounds, scents, and so on. Our minds organize this stream of sensation into a mental map that represents our perception or reality. In no case is the perception of a certain person the same as the world itself, and no two maps are identical. As you view the world, your mind absorbs your experiences in a unique and personal way. Because your perceptions are unique, the ideas you want to express differ from other people's Even when two people have experienced the same event, their mental images of that event will not be identical. As senders, we choose the details that seem important and focus our attention on the most relevant and general, a process known as selective perception. As receivers, we try to fit new details into our existing pattern. If a detail doesn't quite fit, we are inclined to distort the information rather than rearrange the pattern.

Overcoming Communication Barriers Between People

2. Incorrect filtering

Filtering is screening out before a message is passed on to someone else. In business, the filters between you and your receiver are many; secretaries, assistants, receptionists, answering machines, etc. Those same gatekeepers may also 'translate' your receiver's ideas and responses before passing them on to you. To overcome filtering barriers, try to establish more than one communication channel, eliminate as many intermediaries as possible, and decrease distortion by condensing message information to the bare essentials.

3. Language problems

When you choose the words for your message, you signal that you are a member of a particular culture or subculture and that you know the code. The nature of your code imposes its own barriers on your message. Barriers also exist because words can be interpreted in more than one way. Language is an arbitrary code that depends on shared definitions, but there's a limit to how completely any of us share the same meaning for a given word. To overcome language barriers, use the most specific and accurate words possible. Always try to use words your audience will understand. Increase the accuracy of your messages by using language that describes rather than evaluates and by presenting observable facts, events, and circumstances.

4. Poor listening

Perhaps the most common barrier to reception is simply a lack of attention on the receiver's part. We all let our minds wander now and then, regardless of how hard we try to concentrate. People are essentially likely to drift off when they are forced to listen to information that is difficult to understand or that has little direct bearing on their own lives. Too few of us simply do not listen well! To overcome barriers, paraphrase what you have understood, try to view the situation through the eyes of other speakers and resist jumping to conclusions. Clarify meaning by asking non-threatening questions, and listen without interrupting.

5. Differing emotional states

Every message contains both a content meaning, which deals with the subject of the message, and a relationship meaning, which suggests the nature of the interaction between sender and receiver. Communication can break down when the receiver reacts negatively to either of these meanings. You may have to deal with people when they are upset or when you are. An upset person tends to ignore or distort what the other person is saying and is often unable to present feelings and ideas effectively. This is not to say that you should avoid all communication when you are emotionally involved, but you should be alert to the greater potential for misunderstanding that accompanies aroused emotions. To overcome emotional barriers, be aware of the feelings that arise in your self and in others as you communicate, and attempt to control them. Most important, be alert to the greater potential for misunderstanding that accompanies emotional messages.

6. Differing backgrounds

Differences in background can be one of the hardest communication barriers to overcome. Age, education, gender, social status, economic position, cultural background, temperament, health, beauty, popularity, religion, political belief, even a passing mood can all separate one person from another and make understanding difficult. To overcome the barriers associated with differing backgrounds, avoid projecting your own background or culture onto others. Clarify your own and understand the background of others, spheres of knowledge, personalities and perceptions and don't assume that certain behaviors mean the same thing to everyone.

If you would like to get custom-made advice about your communication problems, please feel free to email me at martinmim21@hotmail.com All requests will be handled professionally and your communication problem will be handled in strict confidence.

Overcoming Communication Barriers Between People

Martin Hahn Ph.D. is an industrial sociologist with more than 20 years experience in teaching, management consulting, and corporate training. The above article is an excerpt from the ebook titled 'Overcoming Communication Barriers between People and in Organizations'. His ebook on communication can be purchased at http://www.martinimhahn.com

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